We want you to love your Bumby products. If something isn't quite right, we'll work with you to find the best solution.
Order Cancellations
Need to cancel your order before it ships? No problem.
If your order has not yet shipped, you may request a cancellation.
You can choose either:
- A full store credit for the value of your order, or
- A refund to your original payment method, less any non-refundable payment processing fees.
Once an order has shipped, it falls under our standard return policy below.
Standard Return & Exchange Policy
Applies to our wool outerwear products, including wool diaper covers.
- Requests must be submitted within 14 days of delivery.
- Items must be new, unworn, unwashed, and have all original tags attached.
- No restocking fee.
- Store credit or a refund will be issued after the returned item has been inspected.
- Refunds are issued less the original shipping charges and any non-refundable payment processing fees.
- Customers are responsible for return shipping. We can provide discounted shipping labels where available.
- If we made an error with your order or there is a verified manufacturing defect, we'll cover the return shipping and make it right.
- If a simple alteration can provide a better fit, we're happy to discuss those options first.
Non-Returnable Items
For health and sanitation reasons, we cannot accept returns or exchanges on undergarments, diapering products, or other absorbent products that come into direct contact with the body.
If these items arrive damaged or there is an error with your order, please contact us within 14 days of delivery so we can resolve the issue.
Our wool outerwear products, including wool diaper covers, may be returned or exchanged under the Standard Return & Exchange Policy above, provided they are in new, unused condition with tags attached.
Alterations & Repairs
We believe quality wool deserves a long life.
We offer alteration and repair services for many Bumby products, including:
- Size adjustments
- Seam repairs
- Reinforcement of high-wear areas
- General wool repairs and restoration
Submit a request through the form below and we'll review your garment, discuss the available options, and provide a quote before any work begins.
Shipping & Return Labels
We'll help make the process as simple as possible.
We can provide:
- Discounted return shipping labels
- Customs documentation for international returns
- Tracking information
- Direct support from our team throughout the process.
The Fine Print
- All return, exchange, alteration, repair, and cancellation requests must be submitted through the form below.
- Return requests must be initiated within 14 days of delivery.
- Returned items must be unused, in original condition, with tags attached unless otherwise approved.
- Every returned item is individually inspected before a refund, exchange, or store credit is issued.
- Excessive or abusive return activity may be subject to our Fair Use Policy and may affect future purchasing privileges or shipping promotions.
Complete the form below and tell us what's going on. We'll review your request and work with you to find the best solution.
